Returns and Exchanges

Policy on Returns and Exchanges

3 easy steps:

1. Notify us of your intent of exchanging the products. 

2. We will arrange for a courier to come and pick up the products

3. A refund will be will be executed within a 72 hour window to the credit card/ debit card used for the purchase. 

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved.

Rules on returning and exchanging Items with discovered defects:
Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from the Seller or the Seller's representatives. The only exception are defects caused by improper handling of the Items by the Customer.